Insights on community, brand building, and meaningful marketing for senior leaders.
A practical look at the “leaky bucket” problem when reaching targets, explaining how over‑focusing on acquisition while neglecting retention quietly erodes loyalty, weakens profitability and what to examine in the post‑purchase experience.
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Community is often treated as a marketing tactic or a social media exercise. In this piece, I explore why community is, in fact, a long-term growth investment rooted in human behaviour, trust, and how people really make decisions. From biology to budgets, this article reframes how organisations should think about community today.
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Marketing isn’t just about campaigns and quick wins; its real job is to create fit between customers and what you offer. Drucker’s line about knowing the customer so well the product “fits and sells itself” is closer to achievable today, but only if we use data and AI to deepen understanding rather than simply make more noise.
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Emotion is the primary driver of decisions, with logic used mainly to justify what we already feel. Marketing that ignores this leaves people informed but unconvinced, whereas stories, social proof and emotionally resonant experiences build trust, advocacy and long-term commercial value.
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People aren’t disengaged they’re protecting their attention. This piece examines how overload and fatigue are shaping behaviour, and introduces the CALM framework as a calmer, more intentional way for brands to communicate.
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B2B buying is far more emotional than marketing admits, and the brands that win are those that build trust, safety, and confidence through genuine community rather than louder campaigns. In 2025 and beyond, the real B2B advantage comes from human, emotionally intelligent marketing that creates spaces for customers to connect, learn, and validate decisions together.
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Trust is a brand’s most fragile and essential asset, shaping every customer interaction and reputation. Once broken, it’s far harder to rebuild than to lose, and no amount of clever marketing can restore it overnight.
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Reclaiming strategy, creativity, and common sense in a world obsessed with optimisation
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The importance of original marketing. Using Communities to connect with your audiences.
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How are brands standing out?
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